Frequently Asked Questions
Do the bed sheets need ironing? We recommend that the 100% cotton sheets be lightly ironed to give the best look and feel. The cotton-polyester blend sheets are wrinkle resistant, thus should be immediately folded when dry. If using a dryer, dry on a low heat cycle. Hanging sheets to dry is the best.
Can bleach be used on the sheets and do the colors run? We recommend washing all sheets separately on purchase and after in cold water on a gentle cycle with a mild detergent. Add the sheets after water and detergent are mixed. The colored sheets may run a little on first washing. Bleach should not be used on sheets.
Do the sheets pill? (Pilling is loose or broken fibers turning into little balls on the fabric after washing). Pilling is usually the result of improper care of quality bed sheets. Improper care can be defined as exposure to harsh chemicals, abrasion or too much high heat.We proper care and treatment, our sheets do not pill. Customers report having sheets for five years that still look like new.
Are the 100% cotton sheets hot? If you're looking for that cool, soft feel, nothing beats 100 % cotton. You'll hardly ever wake up clammy on cotton sheets, since the fiber takes moisture away from your skin. And cotton sheets are less likely to stain than polyester blends; a water-loving fiber, cotton releases dirt easily when wet. Our 300 thread count long-fiber cotton makes for a noticeably softer sheet.
What do you mean by "GM" when describing the towels and "GSM"? "GM" is the weight in grams of one towel while "GSM" - short for “grams per square meter” which is a standard number by which toweling fabrics are measured. The higher a fabric’s GSM, the denser, and therefore more absorbent, the fabric will be.The better quality towels have a GSM of at least 500. Our high-quality bath and hand towels 100% cotton tend toward the heavier side (600+), making them extremely soft and absorbent.
What do you mean by "double loop" when describing the towels? When choosing a towel, another component to consider is the pile, also known as the loops of the towel. Whether or not your towel is single loop or double loop will affect its absorbency.
Both single loop and double loop towels are highly absorbent, but single loop dries a bit faster. That’s partly why single loop is the most common type of towel construction. On the other hand, double loop towels are more dense and feel more luxurious to the touch.
Can bleach be used on the towels and do the colors run? We recommend washing all towels on purchase and after separately in warm water (around body temperature is best) - but use a little less detergent than suggested on a gentle cycle with a mild detergent. Add the towels after water and detergent are mixed. Avoid fabric softeners—they contain silicon that will make the towels water repellent.The colored towels may run a little on first washing and colored towels should always be washed separately from the white towels. Bleach should not be used on colored towels. You can use bleach on white towels but mix the bleach with water well before adding the towels and use sparingly as bleach damages the fiber.
While tumble drying will make the towel fluffy, do not overdo, as the heat from the dryer can damage the integrity of the cotton. We recommend using a lower heat setting occasionally or alternate between air and heat drying.
Do the towels drop lint? Cotton is a natural fiber and new towels will shed some loose fibers.
Can the pillows be washed and will they flatten? The Soffill synthetic pillows’ often called ‘fiber fill,’ are washable. Repeated washing can damage, flatten and distort the shape. The Latex foam pillow retains its shape perfectly after washing. As latex foam is very delicate, it has to be carefully handled therefore we only recommend hand wash.
Why are the latex foam pillows more costly than the fiber filled? Latex foam pillows conform to your head and neck for ideal comfort and support, offering effective pressure relief. They are hypoallergenic, anti-microbial, mildew proof and dust mite resistant. It is a very long lasting natural material that holds its shape well over time. Latex foam is cooler, lighter and more airy than memory foam. They are costly because of their quality and longevity. With proper care a latex pillow should last for at least 5-7 years.
WHAT IS YOUR RETURNS POLICY? OUR RETURNS POLICY
We want you to be delighted with your purchase but if you are not you can return any item within 14 days of receipt provided that the products are returned complete, in perfect condition, unused, unwashed and with its original packaging. We will be happy to make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any postage charges.
WHICH ITEMS CANNOT BE RETURNED?
When returning a product under our returns policy, you do not have a right to return the following/cancel your order in respect of: products sealed for health protection or hygiene purposes once you have unsealed them. For example: mattresses, duvets, sheets, mattress protectors and pillows if the sealed packaging has been opened; products that are made to your unique specification or that are personalized for you, such as items bearing your name or initials.
HOW DO I RETURN SOMETHING?
You can send your return by post. Please complete the reverse side of the delivery note with the details of the items you are returning and enclose the note with your returned parcel. Please always include a daytime telephone number and your email address in case we need to contact you about the return. If you no longer have your delivery note, please include a letter with your name, address, email address, daytime telephone number and customer number if possible. Please let us know what you are returning and why.
Make sure your items are securely wrapped and send your return to
PO Box VF552, Vieux Fort Industrial Estate,
Vieux Fort, St Lucia, West Indies LC12 101.
Parcels are returned at your own cost, and we strongly recommend you obtain a certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.
WHAT IF THE ITEM IS FAULTY?
We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 14 days of purchase, immediately send us an email with details about the purchase (name, description of product, invoice number) and the description of the fault. Then you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can make sure other items are not affected. We will refund any postage on a faulty item and ensure you are reimbursed for standard return postage on the item. If a fault develops outside of the 14 day return period, contact us via email with a description of the item, details of purchase and fault.
Please take extra care to read specific care instructions provided with your purchase.Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift tender* to the value of the lowest-selling price for the returned goods will be offered.