Returns and refunds
WHAT IS YOUR RETURNS POLICY? OUR RETURNS POLICY
We want you to be delighted with your purchase but if you are not you can return any item within 14 days of receipt provided that the products are returned complete, in perfect condition, unused, unwashed and with its original packaging. We will be happy to make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any postage charges.
WHICH ITEMS CANNOT BE RETURNED?
When returning a product under our returns policy, you do not have a right to return the following/cancel your order in respect of: products sealed for health protection or hygiene purposes once you have unsealed them. For example: mattresses, duvets, sheets, mattress protectors and pillows if the sealed packaging has been opened; products that are made to your unique specification or that are personalized for you, such as items bearing your name or initials.
HOW DO I RETURN SOMETHING?
You can send your return by post. Please complete the reverse side of the delivery note with the details of the items you are returning and enclose the note with your returned parcel. Please always include a daytime telephone number and your email address in case we need to contact you about the return. If you no longer have your delivery note, please include a letter with your name, address, email address, daytime telephone number and customer number if possible. Please let us know what you are returning and why.