Returns and refunds

WHAT IS YOUR RETURNS POLICY?   OUR RETURNS POLICY

We want you to be delighted with your purchase but if you are not you can return any item within 14 days of receipt provided that the products are returned complete, in perfect condition, unused, unwashed and with its original packaging. We will be happy to make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any postage charges.

WHICH ITEMS CANNOT BE RETURNED?

When returning a product under our returns policy, you do not have a right to return the following/cancel your order in respect of: products sealed for health protection or hygiene purposes once you have unsealed them. For example: mattresses, duvets, sheets, mattress protectors and pillows if the sealed packaging has been opened; products that are made to your unique specification or that are personalized for you, such as items bearing your name or initials.

                                                                                                                             

HOW DO I RETURN SOMETHING?                                                                   

You can send your return by post.  Please complete the reverse side of the delivery note with the details of the items you are returning and enclose the note with your returned parcel. Please always include a daytime telephone number and your email address in case we need to contact you about the return. If you no longer have your delivery note, please include a letter with your name, address, email address, daytime telephone number and customer number if possible. Please let us know what you are returning and why.

Make sure your items are securely wrapped and send your return to 
Returns DepartmentLubeco,
PO Box VF552, Vieux Fort Industrial Estate,
Vieux Fort, St Lucia, West Indies LC12 101.                                                                    
Parcels are returned at your own cost, and we strongly recommend you obtain a certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.   
                    
WHAT IF THE ITEM IS FAULTY?   
We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 14 days of purchase, immediately send us an email with details about the purchase (name, description of product, invoice number) and the description of the fault. Then you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can make sure other items are not affected. We will refund any postage on a faulty item and ensure you are reimbursed for standard return postage on the item. If a fault develops outside of the 14 day return period, contact us via email with a description of the item, details of purchase and fault.  
Please take extra care to read specific care instructions provided with your purchase.Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, an exchange or gift tender* to the value of the lowest-selling price for the returned goods will be offered.  
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